FAQ

We will send over a tracking number to your email once your order has shipped. Our portrait pendants are made-to-order and may take additional time to ship.

Our portrait pendants are made to order, so they need additional time to ship. We guarantee that they will ship within one week of purchase. If you need them quicker, we offer expedited shipping and will work quickly to get the order out asap.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free. Customized pieces including our portrait pendants are final sale.

We offer exchanges within 30 days of purchase. We will fulfill the exchange once the order is returned to the warehouse.

Our portrait pendants are made-to-order and are final sale.

We accept returns within 30 days of receipt of purchase. We will provide a shipping label to send the item back to the warehouse. All custom products and portraits pendants are final sale and are not able to be returned.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

At this time, we only ship within the United States. We're a small business focused on serving our U.S.-based customers with care — but we hope to offer international shipping in the future!

Our pieces are crafted to last, made with a thick layer of 24k gold PVD over brass or rhodium plating over brass for our silver styles. This durable finish means your jewelry is tarnish-resistant and designed for everyday wear — but like all beautiful things, a little care goes a long way.

To keep your jewelry looking its best:

• Avoid direct contact with perfumes, lotions, oils, and harsh chemicals.
• Remove before swimming, showering, or working out.
• Gently wipe with a soft cloth after wearing to remove any moisture or residue.
• Store in a dry place (ideally in a jewelry pouch or box) when not in use.

With mindful care, your pieces will stay shiny and bright — ready to be worn and loved again and again.

Yes — our jewelry is tarnish-resistant, thanks to high-quality 24k gold PVD plating or rhodium plating over brass. These finishes are more durable than traditional gold or silver plating and help protect your pieces from discoloration or fading over time.

That said, no plating is completely invincible. To keep your jewelry looking its best, we recommend avoiding water, sweat, and chemicals, and storing your pieces in a dry, safe place when not in use.

With proper care, your jewelry will stay shiny, bright, and beautiful for the long haul.

Our jewelry is made with a high-quality brass base, finished with either a thick layer of 24k gold PVD plating or rhodium plating for our silver styles. This combination offers the look and feel of fine jewelry, with added durability and resistance to tarnishing.

We chose these materials to give you long-lasting, beautiful pieces at an accessible price — perfect for everyday wear, special moments, and everything in between.