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Have questions about your order, or a general enquiry?
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FAQ
Shipping
How can I track my order?
We will send over a tracking number to your email once your order has shipped. Our portrait pendants are made-to-order and may take additional time to ship.
How quickly will I receive my portrait pendant?
Our portrait pendants are made to order, so they need additional time to ship. We guarantee that they will ship within one week of purchase. If you need them quicker, we offer expedited shipping and will work quickly to get the order out asap.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Returns & Exchanges
Can I cancel my order once I place it?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free. Customized pieces including our portrait pendants are final sale.
What is the exchange policy?
We offer exchanges within 30 days of purchase. We will fulfill the exchange once the order is returned to the warehouse.
Our portrait pendants are made-to-order and are final sale.
What is the return policy?
We accept returns within 30 days of receipt of purchase. We will provide a shipping label to send the item back to the warehouse. All custom products and portraits pendants are final sale and are not able to be returned.
Orders
We use all major carriers, and local courier partners. You will be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Products & Care
How do I care for my jewelry?
Our products will remain tarnish free with the proper care. Try your best to remove your jewelry before showering or swimming as the chemicals can cause premature tarnishing. Also, it is a good idea to remove your jewelry before doing any activity that could cause physical damage. Avoid contact with beauty products as these can also cause premature tarnishing.
When not being worn, store in a safe, dry place to protect against the elements of daily exposure.
Use a microfiber cloth to give them a good shine every now and then.
Are the pieces tarnish free?
Our jewelry is made with the thickest plating on the market in both 18k gold and rhodium over brass. We, then, utilize an additional layer of anti tarnish barrier. So, while our jewelry is not 100% safe from tarnish, with the proper care, it will stay beautiful for years to come.
What material is the jewelry made of?
Our gold jewelry is made of 18k gold plated over brass at the thickest plating on the market. It then goes through a cataphoretic process which creates more durability of the piece.
Our silver jewelry is a nickel-free brass base, coated with highly durable Rhodium. It gives our silver jewelry the look of white gold.
As with any plated jewelry, the plating can fade over time. We suggest that you remove your jewelry before swimming, using beauty/ styling products or when exercising and showering.
All of our jewelry is nickel free.