We want you to love every piece you receive from Raiz. If something isn’t quite right, we offer a simple and transparent returns and exchange process.

Return & Exchange Window

We accept returns and exchanges within 30 days of your order date. Your item must be unworn and in its original condition and packaging.

How to Start a Return or Exchange

We’ve made returns easy through our online portal. Just click below to begin your return or exchange in a few quick steps:

Start a Return or Exchange

You’ll receive a prepaid shipping label, and we’ll keep you updated every step of the way—from receipt to refund or exchange.

Final Sale Items

Please note: Because each custom photo pendant is made just for you, these items are final sale and cannot be returned or exchanged.

If you have questions about your return or exchange, feel free to reach out to our team at hello@myraiz.shop — we’re happy to help.