Warranty & Repairs
We stand behind the craftsmanship of every Raiz piece. All Raiz jewelry is backed by a one-year warranty against manufacturing and/or production defects, with dedicated repair support available for our Heirloom Fine Jewelry collection.
Raiz One-Year Warranty
What does our warranty cover?
All Raiz jewelry is covered against manufacturing and/or production defects for one year from the original date of purchase.
If your piece is determined to have a covered defect, we will provide a complimentary repair or replacement, as applicable, and cover the associated shipping costs.
What is not covered?
Our warranty is intended to cover defects originating from the manufacturing or production of your jewelry. It does not cover damage or wear resulting from:
- Normal wear and tear
- Accidental damage
- Loss or theft
- Improper use or care
- Scratches and dents unrelated to manufacturing and/or production defects
- Tarnishing, fading, or changes to plating or finish resulting from normal wear
- Repairs, modifications, or alterations performed by a third party
Proper storage, cleaning, and handling are important to maintaining your jewelry over time. For jewelry care guidance, please visit the FAQ section of our website or contact our Customer Care team at hello@myraiz.shop for personalized assistance.
How do I submit a warranty claim?
If you believe your jewelry has a manufacturing and/or production defect, please contact our Customer Care team at hello@myraiz.shop with your order information and photos showing the issue.
Our team will review your claim and determine whether your piece is eligible for warranty coverage.
For Essentials and other Raiz jewelry, covered pieces will be repaired or replaced at Raiz's discretion at no cost to you.
How long is my piece covered?
All Raiz jewelry is covered for one year from the original date of purchase.
Once the one-year warranty period has ended, the piece is no longer covered under our complimentary warranty program.
Heirloom | Fine Jewelry Warranty & Repairs
Heirloom pieces are created to endure for generations. In addition to our one-year Raiz warranty, we offer dedicated repair support for our Fine Jewelry collection.
What is covered during my one-year Heirloom warranty?
If your Heirloom piece is determined to have a covered manufacturing and/or production defect, we will repair your jewelry at no cost to you and cover the associated shipping costs.
Please allow up to 30 days for the repair process once your jewelry has been received.
Can my Heirloom piece be repaired after the warranty ends?
We understand that fine jewelry is meant to be worn, loved, and cared for over time.
After your one-year warranty has ended, our team can evaluate your Heirloom piece to determine whether a repair is possible. Any applicable repair and shipping costs will be communicated to you before work begins.
How do I request a Heirloom repair?
If your Heirloom piece requires attention, please contact our Customer Care team at hello@myraiz.shop with your order information and photos of the piece.
Our team will review your request and guide you through the next steps.
OUR PROMISE
We stand behind the craftsmanship of every Raiz piece. Our goal is to ensure that your jewelry can be enjoyed for years to come.
If you have any questions about your jewelry or believe your piece may have a covered defect, please reach out to our Customer Care team at hello@myraiz.shop; we're always happy to help.