Terms & Conditions

Raiz Jewelry Terms of Service

Effective Date: 05/01/24

Welcome to Raiz Jewelry! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using Raiz Jewelry's website (the "Site") and services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms By accessing and using the Site and our services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Site or services.

2. Services Offered Raiz Jewelry specializes in selling gold-plated jewelry and offers customization options, including the ability to upload photos of loved ones for personalized charms.

3. Eligibility You must be at least 18 years old to use our services. By using our Site, you represent and warrant that you are at least 18 years old.

4. Account Registration To access certain features of our services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your password and for all activities that occur under your account.

5. Orders and Payment

  • Order Acceptance: All orders placed through the Site are subject to acceptance by Raiz Jewelry. We may refuse or cancel orders at any time for reasons including but not limited to product availability, errors in the description or price of the product, or any other issue.
  • Pricing and Payment: All prices are listed in US dollars and are subject to change without notice. Payment must be made at the time of order placement. We accept most credit cards.
  • Taxes: Applicable taxes will be added to your order total.

6. Customization Services

  • Photo Upload: Customers can upload photos for personalized charms. By uploading a photo, you represent and warrant that you have the rights to use the photo and grant Raiz Jewelry the right to use the photo for the purpose of creating your customized jewelry.
  • Prohibited Content: You agree not to upload any content that is unlawful, harmful, offensive, or otherwise inappropriate. Raiz Jewelry reserves the right to reject any photos that do not comply with these standards.

7. Shipping and Delivery

  • Shipping: We ship to the United States only. Shipping times and costs vary depending on your location and the shipping method selected at checkout.
  • Delivery: Delivery dates are estimates and are not guaranteed. Raiz Jewelry is not responsible for delays due to shipping carriers or customs.

8. Returns and Refunds

  • Standard Products: Returns are accepted within 30 days of delivery for standard products in their original condition. Customers are responsible for return shipping costs.
  • Customized Products: Customized products are non-refundable unless there is a defect or error caused by Raiz Jewelry.

9. Intellectual Property All content on the Site, including text, graphics, logos, images, and software, is the property of Raiz Jewelry or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.

10. Limitation of Liability To the fullest extent permitted by law, Raiz Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use of or inability to use the Site or services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

11. Indemnification You agree to indemnify, defend, and hold harmless Raiz Jewelry, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Site or services.

12. Changes to Terms Raiz Jewelry reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site and services after any such changes constitutes your acceptance of the new Terms.

13. Governing Law These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.

14. Contact Information If you have any questions about these Terms, please contact us at:

Raiz Jewelry
2122 Placido Ct
Carlsbad, CA
hello@myraiz.shop